Duration: Full day program
Introduction
 Organisations believe that people are the most important assets. Their roles become more pronounced as we move to a knowledge-based economy. People or Human Capital as referred to in the new economy, drives operational excellence of an organisation that subsequently customer satisfaction and creates shareholder’s value. As such, effective people management challenges one to understand the behavioural aspects that motivate the individual that make up the organisation or otherwise. This program shares some insights into various aspect of managing people.
Who Should Attend
Managers, Assistant Managers, Team Leaders, Supervisors
Learning Outcomes
At the end of this program, participants will be able to:
• Gain insight into basic managerial responsibility and goals
• Identify the principles of people management and motivation
• Understand the effectiveness of influencing, motivating and ensuring effective results in a variety management situations even where Managers have no direct authority
• Appreciate individual preferences, communication and management styles and how to adapt and communicate effectively
• Resolve conflict and manage difficult people
• Learn the techniques and essential attitudes for effective leadership
• Improve the ability to analyse and resolve managerial problems
Course Content
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- How to develop managerial leadership
- How to communicate effectively
- How to motivate your team
- How to deal with conflicts
- How to master the art of problem solving
- How to cope with change strategies |
Facilitator: Mr. Muniswaran
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