Duration: 48 contact hours
Introduction
 Borders have become non-existent with the rapid advances in technology. With the world becoming smaller, we need to communicate with a more diverse congregation of customers, principals and others; and the English language is still the preferred business language throughout the world. Inculcated in this program is basic business ethics.
Who Should Attend
• School leavers & college graduates entering the job market
• Workers who wish to improve their knowledge of the language in the context of social and professional situations
• Anyone in the front line situation, i.e., anyone interacting with clients, e.g., telephone operators, customer relations staff, etc.
Course Content
| • Social Skills |
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- Greeting, Introduction, Parting
- Polite Inquiry, Compliments, Ordering Food
- Asking Favours, Offering Assistance, Thanking, Polite Refusal, Apologies
- Expressing Opinions & Soliciting Opinions |
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| • Professional Skills |
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- Customer Relations : Welcoming Visitors, Reception Duties, Handling Complaints
- Describing Things / Events (Adjectives), Public Speaking
- Telephone Etiquette
- Describing & Presenting Product/Service |
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| • Writing Skills |
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- Writing a Personal Profile
- Business Letter Writing 1
- Business Letter Writing 2
- Report Writing
- Translation
- Writing Memoranda
- Resume Writing
- Writing Summaries
- Revision
- Job Interview |
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Facilitator: Ms Anne Cecilia Michael
Ms Anne has 32 years service in Maktab Adabi and has taught English at the 5th and 6th Form (Malaysian University English Test – MUET) level.
She has a Diploma in Teaching of English to Speakers of Other Languages (TESOL) from the London Teachers Training College.
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