Duration: Full day program
Introduction
 Employees may be called upon by management to examine a facet of administration or operations and to suggest actions for consideration, e.g., determining new shipping routes or new product lines, providing better customer service response time, etc..
In this program, participants learn and develop critical thinking and research skills that they can successfully apply within a wide range and intersection of disciplines in their workplace.
Who Should Attend
• Operations officers
• Human Resource officers
• Marketing personnel
• Corporate officers
Learning Outcomes
At the end of this program, participants will be able to:
• Identify and analyze the issue(s), the position of the source, key assumptions, and contextual relevance.
• Recognize and state pertinent perspectives, propositions, and positions including the participant’s own and formulate hypotheses and persuasive arguments.
• Assess the quality of supporting information and provide additional evidence.
• Appraise conclusions, implications, and consequences.
• Frame significant management problems and assess strategies for investigation.
• Use various research methods to solve problems.
• Present solutions in a variety of written, oral, and technology assisted formats.
Course Content
| • Introduction and purpose of study |
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- Identifying problem areas and/or windows of opportunity
- Where are you now? and Where do you want to go?
• What will happen if no action is taken?
- Pareto analysis
- Cost-benefit analysis
- Limitations of the study |
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| • Review current/existing information |
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- What sources of information in the enterprise can be accessed
- What have the experts said regarding this issue? How can their research, findings, etc., help in this study? |
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| • What further information is required in the study |
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- Five “W”s and 1 “H”
• Who? What? When? Where? Why? How? to get the information needed
- Choose methodology |
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| • Data analysis |
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- Writing the proposal/report
- Use of visuals, etc., to highlight important information/findings |
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| • Conclusion |
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- Making recommendations
- Making an oral presentation
- Writing an Executive Summary |
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Facilitator: Prof. Dr. Iain Choong
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