Intellect Vast Consultants Sdn Bhd

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Competency Training / Development

INTELLECT VAST TRAINING CENTRE
Management & Diversity | Leadership| Corporate Culture | Managing Your Boss
Art of Living – Managing & Mitigating Stress | Art & Skill of Managing People|Supervisory Skills
Team Building – Unleashing Employee Potential | Principles of Controlling & Monitoring
Responsibility, Authority & Delegation | Effective Writing Skills| Effective Communication
Effective Presentation Skills| Conducting Work-based Projects & Report Writing
Tourism Industry Staff Development Program|Basic Business English
Programmable Logic Controllers (PLC) | Basic Electronics| Basic Pneumatics
Electro-Pneumatics|Basic Hydraulics |Basic Electro-Hydraulics | Basic Sensor Engineering

List of Courses are Non-exhaustive and New Courses Can be Developed to Suit Participant's Needs

Effective Communication

Duration: Full day program

Introduction

Companies talk about needing better communication skills, but often do not know exactly what that means or they do not know how to go about making it happen.

Effective communication takes real skill and it has to be developed, honed, and added to on an on-going basis. Even the best communicators can have their communication skills undermined when they get wrong-footed, face potential humiliation, feel misunderstood or get really surprised by someone else's behaviour. That is when it all seems to fall apart and people regress to all kinds of inappropriate and unhelpful behaviour.

Who Should Attend
Managers and Executives who wants to improve and to refresh their existing skills.

Course Content

• The communication cycle		• Social business graces
	- The sender - The message - The receiver		- Handshaking - Telephone etiquette - Conventions of social interaction

• Introduction to interpersonal relationship		• Communicating effectively
	- Communication climates in interpersonal relationship - Creating positive communication climates		- Presenting your case - Active listening - Asking the right questions - Non-verbal cues and signals

• Self-confidence in communication		• Excellence in customer service
	- Guidelines to help build self-confidence - Handling complicated communication		- Effective customer service strategies - Personal responsibility in customer service - Handling challenging customers

Facilitator: Mr. Muniswaran