Duration: Full day program
Introduction
 Many people are intimidated by writing. Even so, there are times when writing is the best way to communicate, and oftentimes the only way to get your message across.
When writing, be mindful of the fact that once something is in written form, it cannot be taken back. Communicating in this way is more concrete than verbal communications, with less room for error and even less room for mistakes. This presents written communicators with new challenges, including spelling, grammar, punctuation, even writing style and actual wording.
Thankfully, today’s technology makes memo, letter and proposal writing much easier by providing reliable tools that check and even correct misspelled words and incorrect grammar use. Unfortunately, these tools are not fail proof and will require your support, making your knowledge in this area important.
Who Should Attend
All officers whose duties involve written communication and are keen to apply the principles and techniques of the letter or e-mail using clear and effective language
Course Content
| • Introduction to letter writing |
• Appearance |
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- Importance of writing skills
- Writing letters as a means of communication
- Characteristics of a good letter |
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- Parts of the letter
- Letter style
- Envelope address |
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| • Why write it down |
• Arrangement – composing the letter |
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- Purpose of writing
- Three A’s for effective writing – approach, appearance and arrangement |
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- Prepare proper opening and closing paragraphs
- Assemble the relevant facts
- Draft the letter |
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| • Approach |
• Language of writing |
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- What is a well-crafted letter or e-mail
- Consider goodwill in your business communications
- Selecting the right approach |
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- Sentence construction
- Correct tenses
- Specialized vocabulary |
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Facilitator: Mr. Muniswaran
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