Duration: Full day program
Introduction
 One day a person is ‘one of the team’ and the next day he can be a supervisor of the team. To perform this role effectively and get results through other people requires a new range of skills.
This course, which helps participants to make the transition from team member to an efficient and respected supervisor, covers all the important areas a supervisor has to cope with.
“A person who wants to lead the orchestra must be willing to face the music.” –Anon.
Who Should Attend
First line managers, supervisors or team leaders new to the role of supervision, or for anyone who is considering taking on or applying for a new position that requires supervision of others.
Learning Outcomes
At the end of this program, participants will be able to:
• To provide supervisors with the necessary knowledge, skills and behaviours to increase their effectiveness in their current roles.
• To equip supervisors with the managerial skills necessary for them to adapt to changing demands in the future.
• To improve succession planning by providing a structured development program which will enable supervisors to fulfil their potential within the company.
Course Content
The following four areas of responsibility for a supervisor will be touched on:
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| • Manage Activities |
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- Planning and organizing work
- Monitoring performance and looking for ways to improve
- Maintain Health and safe environment
- Prioritising work
- Day to day work planning/allocation
- Setting standards/meeting KPI’s (Key Performance Indicators – related to the business targets). |
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| • Manage People |
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- Recognise why supervisors are needed
- To identify the roles and responsibilities of supervisors
- State what they do and identify their role in meeting business priorities
- Establish what relationships supervisors need to develop in order to meet business priorities
- Recognize their training and development needs and take responsibility for self managed development
- Gain an awareness of their management style, with its strengths and weaknesses
- Manage their time to meet objectives
- Gain the trust and support of colleagues/team
- Gain the trust and support of their manager
- Minimize and handle conflict
- Develop assertive behaviour rather than being passive or aggressive
- How to deal with issues, instead of emotions in an assertive confrontation
- The various approaches to deal with conflict and why our actions affect others behaviour (Transactional Analysis).
- Identify and meet training and development needs of staff to ensure they produce good results
- Plan the work of the team and individuals, ensuring right person for the right job
- Assess the work of team and individuals
- Give feedback and encouragement to teams and individuals
- Help to deal with staff whose performance is unsatisfactory
- Developing self and others to meet objectives
- Achieving results through people. |
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| • Manage Resources |
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- Identify resources needed and any potential shortfall
- Monitor and control resources
- Identify problems quickly
- Identify and recommend solutions to problem
- Implement solutions
- Meeting and exceeding customer expectations
- Providing quality service
- Meeting KPI’s
- Ensuring smooth workflow |
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| • Manage Information |
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- Appreciate the barriers to effective communication
- Identify information needs of listeners
- Adapt communication styles appropriate to the listeners/situation including selecting an appropriate time and place
- Listen actively, ask questions, clarify points and check mutual understanding
- Give and receive feedback
- Ensure confidentiality
- Use effective communication skills for meetings or presentations
- Carry out team briefings
- Be able to give orders and instructions if appropriate
- Gather and record information
- Carry out performance management
- Assist with recruitment and selection
- Train and develop staff |
Facilitator: Mr. Muniswaran
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